Best Hotel Management Software Systems Used in the UAE

Every hotel administrator understand how important it is to use a centralized system. It helps them to keep track of different things by using just one platform. These systems are called hotel management software, and they are used by every big hotel that is accommodating hundreds of customers daily. There are plenty of benefits of using these systems, in which client information storage is considered to be the most important one. It is indeed a vital data that always comes handy for the administrators to look into different things.

To develop a quality hotel management software, a hospitality company always prefers to take professional software development services. They look towards experienced IT agencies to develop these systems as per the given requirements. This type of development differs for every organization, because businesses need custom features according to their own functional requirements. That is why it is always advised to choose experienced agencies to develop these products, because they have got the required expertise to work on custom management systems.

Meanwhile, it is also important to look into the latest industry practices before developing any hotel management system. In this blog, we will take a look at the best hotel management software currently functional across different hotels in the UAE. Let’s first start from the basics understanding what is a hotel management software and why it important to use them to handle all the information.  

What is a Hotel Management Software?

Hotel booking software

Hotel management software is a comprehensive solution designed to streamline and automate various operational aspects within the hospitality industry, specifically in managing hotels and accommodations. This software integrates multiple modules to efficiently handle diverse tasks, ranging from reservations and booking management to front desk operations, housekeeping, billing, and reporting. It provides a centralized platform that enables hoteliers to enhance guest experiences, optimize internal processes, and ultimately improve overall operational efficiency.

One key feature of hotel management software is its reservation and booking system, allowing guests to make online bookings and providing hotel staff with real-time information on room availability. The system often includes tools for managing rates, promotions, and discounts. Front desk operations are also facilitated through the software, allowing staff to check guests in and out seamlessly, manage room assignments, and handle guest inquiries. Additionally, housekeeping modules assist in managing room cleaning schedules, ensuring timely and efficient maintenance of accommodations.

Advanced hotel management solutions also contribute to the financial management by automating billing processes, handling invoicing, and integrating with accounting systems. This functionality aids in tracking revenue, managing expenses, and generating financial reports. The software may also include analytics and reporting tools, providing insights into key performance indicators (KPIs) and helping hotel managers make data-driven decisions to optimize their business strategies.

Best Hotel Management Software in the UAE

Online hotel booking

Being a hotel owner in the UAE, you must need to have a specialized management software installed at the administration desk. If you are not using any for some reason, take a look at the popular solutions given below.


SkyTouch offers a robust hotel management software solution characterized by a rich array of features. The platform is equipped with a suite of modules strategically designed to elevate the overall guest experience. Among the standout features are the automated real-time rate optimization, which allows hotels to dynamically adjust pricing based on demand and market conditions, ensuring competitiveness and maximizing revenue potential. The software also excels in rate parity management, seamlessly maintaining consistent pricing across different online platforms to avoid discrepancies and enhance the hotel’s online presence.

Just like property management software, SkyTouch also integrates various CRM tools into its software, facilitating personalized guest reservations and fostering brand loyalty development. These CRM tools enable hotels to capture and analyze guest preferences, allowing for targeted marketing efforts and tailored services. By leveraging this integrated approach, hoteliers can establish stronger connections with their guests, providing a more personalized and satisfying experience. Overall, SkyTouch stands out as a comprehensive solution that goes beyond basic management functions used in outdated products.

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Oracle Opera

The Oracle Hospitality OPERA Property Management System stands out as a comprehensive cloud-based solution, offering a sophisticated approach to IT management and centralized data access specifically tailored for the hotel industry. Operating on an open architecture, the system promotes innovation by seamlessly integrating various services and supporting open Application Programming Interfaces (APIs). This versatility allows hotels to customize and enhance their operational workflows, adapt to evolving industry trends, and ultimately elevate the overall guest experience.

A key feature of the OPERA is its mobile compatibility, providing hotel staff with the flexibility to assist guests anywhere on the property. This mobility not only improves the efficiency of guest services but also enhances staff responsiveness. Additionally, the system integrates seamlessly with point-of-sale and kitchen management solutions, optimizing internal processes for improved guest satisfaction and increased profitability. The interconnected nature of the OPERA Property Management System positions it as a powerful tool for hotels seeking to modernize their operations.


Cloudbeds presents a hotel management system characterized by its user-friendly design and robust functionality, designed to streamline the complexities of reservation management and front-office operations within the hospitality industry. One notable advantage is the implementation of a seamless, cloud-based system, offering a unified access point with a single login. This system boasts a range of features, including one-click guest check-in/checkout, a user-friendly calendar interface, and a commission-free, mobile-friendly online booking engine.

Furthermore, Cloudbeds’ hotel management system goes beyond basic operational functions, providing valuable insights into property performance through comprehensive financial tracking and robust reporting capabilities. Hoteliers can gain a deeper understanding of their business metrics, allowing for informed decision-making and strategic planning. The system’s commitment to detailed financial analysis contributes to more effective management practices, ensuring that the hotel maximizes its revenue potential and maintains a competitive edge in the dynamic hospitality landscape.


RoomRaccoon, a specialized hotel revenue management software, is meticulously crafted to meet the needs of independent hoteliers managing establishments with room capacities ranging from 10 to 100. Going beyond conventional property management, RoomRaccoon focuses on automation, addressing both front-desk administration and back-office operations. Its unique selling points include the facilitation of revenue maximization through strategic room upgrades and service offerings during the online check-in process.

Using cloud adoption framework, RoomRaccoon offers real-time availability and rate updates across various booking channels, fostering a synchronized and consistent online presence. In addition to a commission-free online booking system, the software encompasses integrated payment processing, accounting automation, and website-building capabilities. These features collectively contribute to enhancing brand awareness and streamlining daily operations for hoteliers.


Catering specifically to independent hoteliers, InnRoad offers a specialized platform designed to elevate revenue streams by facilitating commission-free direct bookings. This system stands out for its seamless integration with a multitude of top online travel agent sites, ensuring widespread visibility and accessibility for potential guests. Beyond its fundamental booking capabilities, InnRoad boasts a range of features geared towards enhancing operational efficiency and revenue management. The software also emphasizes the importance of data-driven decision-making through customizable reports.

InnRoad’s commitment to comprehensive integration is further highlighted by its connectivity with major online travel agent sites, collaboration with various credit card processors, and support for rate management. The latter feature enables hoteliers to strategically forecast and plan revenue by adjusting rates based on demand and market conditions. This multifaceted approach positions InnRoad as more than just a booking platform, offering independent hoteliers a robust suite of tools to optimize their revenue strategies, streamline operations, and maintain a competitive edge in the dynamic hospitality landscape.

Frequently Asked Questions

What is a hotel management software?
Hotel management software is a digital solution that centralizes and automates various hotel operations. It typically integrates modules for different aspects of hotel management, providing a comprehensive tool for hospitality industry professionals.
Why using hotel management software is important?
Hotel management software is crucial for streamlining operations, automating tasks, and improving overall efficiency in managing reservations, check-ins, and financial processes. It enhances guest experiences, optimizes resource utilization, and helps hotels stay competitive in the hospitality industry.
Which hotel management software are more popular in the UAE?
There are different types of hotel management software used across the hotels in the UAE. Some of the popular name among them includes SkyTouch, RoomRaccoon, Oracle OPERA, InnRoad and more others.

Final Words

That takes us to the end of this blog in which we have listed some of the best hotel management software used across the UAE. These systems have become essential for hoteliers because it simplifies their routine administration tasks. They can be used to manage different types of management tasks such as room booking, inventory management, attendance checking and more others. It is therefore advised to use these software to streamline all the hotel management tasks, so that administrators can monitor everything easily.

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